StreetRide Privacy Policy

Effective Date: Feb, 2025

1. Introduction

StreetRide values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our ride-hailing services.

By booking rides with StreetRide, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

To provide safe and reliable transportation, we collect the following:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Profile photo (optional)
• Government-issued ID (for driver verification, not stored)

2.2 Ride Information

• Pickup and drop-off locations
• Ride history (time, date, fare, driver)
• Payment method (card, wallet, or cash records)

2.3 Device & Technical Data

• IP address
• Device type and operating system
• App usage analytics
• Real-time GPS location (for navigation and safety)

2.4 Communication & Support Data

• Chats with customer support
• Emails and inquiries
• Ride feedback and ratings

3. How We Use Your Information

1. Ride Booking – To match you with nearby drivers and complete your trip.
2. Safety & Security – To enable ride tracking, emergency assistance, and driver verification.
3. Compliance – To meet transportation regulations and licensing requirements.
4. Customer Support – To resolve ride disputes and improve user experience.
5. Personalization – To recommend ride options and improve app performance.
6. Promotions & Updates – To notify users about discounts, loyalty rewards, and service improvements (optional).

4. Data Sharing & Third Parties

StreetRide does not sell or rent your personal data. However, we may share necessary information with:

• Drivers – Limited data (first name, pickup, drop location) to complete rides.
• Regulatory Authorities – If required by law or transport regulators.
• Service Providers – For payment processing, navigation, and security.

5. Data Security

• ✔ End-to-End Encryption (E2EE) for payments
• ✔ Secure GPS tracking for every ride
• ✔ Multi-Factor Authentication (MFA) for driver accounts
• ✔ Regular audits for safety compliance

6. Data Retention & Deletion

Ride history and payment records are stored as long as required for regulatory compliance. Users can request account deletion by emailing privacy@streetride.com.

7. Your Rights

• ✅ Access & Review – Request a copy of your stored data.
• ✅ Correction – Update your profile details anytime.
• ✅ Opt-Out – Disable promotional notifications.
• ✅ Account Deletion – Request removal of your account.

8. Cookies & Tracking Technologies

StreetRide may use cookies and GPS tracking to enhance safety, personalize your app experience, and monitor app performance.

9. Policy Updates

StreetRide reserves the right to update this Privacy Policy in line with transport regulations and service improvements. Updates will be shared via email or app notifications.

10. Contact Information

• 📧 Email: privacy@streetride.com
• 📞 Support Line: +234 9071929127

By using StreetRide, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.