StreetRide Ride Fare Refund Policy
1. Introduction
StreetRide is committed to providing safe, affordable, and reliable
rides while ensuring transparency in fare handling. To protect riders
and drivers, this policy outlines the conditions and procedures for ride
fare refunds. Refunds are processed securely in partnership with our
licensed payment providers, in compliance with transport and financial
regulations.
2. Eligibility for Refund
A refund request will be considered under the following conditions:
-
Unauthorized Charges: If a rider’s account is debited
without their consent.
-
Failed or Incomplete Rides: When a payment is
deducted but the ride was not successfully completed or the driver did
not arrive.
-
Duplicate Bookings: Accidental multiple bookings for
the same ride, resulting in double charges.
-
Service Non-Delivery: If a ride was canceled by the
driver and the rider was still charged.
-
Technical Errors: Malfunctions in the StreetRide app
causing incorrect debits.
3. Non-Refundable Cases
Refunds will not be granted in the following situations:
- Rides successfully completed and fares settled with drivers.
- Incorrect pickup or drop-off locations entered by the rider.
-
Payments for non-refundable services, such as cancellation fees after
the grace period.
4. Refund Request Process
To initiate a refund, riders must follow these steps:
Step 1: Submit a Refund Request
-
Use the StreetRide App (Help & Support section) or email
support@streetride.com.
-
Provide ride details, including booking ID, fare amount, date, and
reason for the refund.
Step 2: Verification & Processing
- StreetRide will review the request within 24–48 hours.
-
If payment partners need to be involved, we will escalate to their
resolution team.
-
Standard resolution timeframe: 2–5 business days (depending on payment
provider policies).
Step 3: Refund Approval & Disbursement
-
If approved, refunds will be credited back to the original payment
method (card, wallet, or bank).
-
If denied, the rider will receive a clear explanation of the decision.
5. Escalation & Dispute Resolution
If a refund request is delayed or disputed, riders can escalate to
StreetRide Support. For payment-related issues, StreetRide will liaise
directly with our payment partners on behalf of the customer. Riders may
also contact their bank or card provider if necessary.
6. Compliance & Fraud Prevention
All refund requests are subject to fraud detection and verification.
Multiple suspicious refund requests may lead to account review,
temporary suspension, or further verification.
StreetRide complies with transport authority guidelines and financial
regulations regarding ride fare chargebacks and refunds.
7. Policy Updates
StreetRide reserves the right to modify this refund policy in line with
regulatory requirements and service improvements. Riders will be
notified of any changes via email or in-app notifications.
Contact Information
For refund assistance, contact:
